How to Place An Order

You can order through our Online Collection, call us at 604-871-1008 or email us info@flowerfactory.ca  

  

If you would like to place an order, we ask you prepare the following information:

  • Your name, phone number, and email address
  • Credit card number and expiration date:
    • What you wish to order: (bouquet, vase arrangement, planter, gift box)
    • The style/colours you would like: (i.e. botanical, cheerful, modern, etc.)
    • Your budget: (Not sure? Ask the designer if they can recommend a budget that suits your order.)

If your order is for delivery, we require the following information in addition to the information above.

  • Your budget
    • Bouquets start at $45.00 before delivery and taxes
    • Vase Arrangements start at $55.00 before delivery and taxes
    • Planters start at $35.00 before delivery and taxes
    • Gift boxes start at $95.00 before delivery and taxes
  • Recipients full name, local phone number, and address (including postal code and/or apartment number)
  • A personalized card message: What would you like to say on the complimentary card?
  • Date of delivery: (If your delivery needs to be there by a certain time please specify here)

**Please note that all online orders must be placed at least 2 days in advance.**

 

Frequently Asked Questions

 

  • I can't remember the date I selected for my online order and it isn't shown on my confirmation email? 
    We are still developing some website features to enhance our customers' experience. At this time we kindly ask that you reply back to your confirmation email requesting a confirmation of the date for your order. To better assist you, we ask that you provide us your order number. EX: 0123-OS  
  • When will my order be ready for Pick-Up? 
    Online orders are ready for Pick-Up between 11am and 5pm on the date you selected during check out. If you called in your order the designer will arrange a Pick-Up time with you while taking your order. 

  • When should I expect my order to be delivered? 
    We use a combination of our store driver and trusted couriers to send out orders. Orders generally arrive between 10am and 5pm, though some deliveries may experience delays due to circumstances out of our control. If you require a specific delivery time frame; we ask that you call the store to place your order to see if we can accommodate the request. This may affect your delivery price. 

  • Can I change an order I have already placed online or over the phone? 
    We are happy to accommodate most changes. Please call us ASAP to see if we can facilitate the change in time. If the order is scheduled for delivery or Pick-Up in less than 24 hours it may be too short of notice but please call us to see if we can help. 

  • What does Designer's Choice mean?
    Designer's Choice is similar to Chef's Choice at a restaurant. This is a very popular option as customers over the years have come to trust our team's design choices. This gives the designer the freedom to work with what they believe is the most fresh, gorgeous blooms in store at the time your order is being made. This option is not recommended if there are allergies, pet concerns, or cultural restrictions. 

  • I am worried about allergens, food, floral or pet related, how can I be sure my order will be safe for my recipient and their family? 
    We ask that you please call our store to place your order to ensure we can take appropriate measures to accommodate your order.

  • I am not sure what size the bouquet would be, could you let me know how big the options are? 
    The nature of fresh flowers means there is no exact size range for our bouquets. We have them listed based on the increase of budget spent; which will mean more flowers included in your bouquet if you choose a larger size. A good example is if a bouquet is made with mainly higher end flowers it maybe smaller than if one was made with more common blooms. Our designers use their judgement to make sure the bouquets are balanced in size and quality of blooms. If you require a certain size we recommend calling us to speak with a designer. 

  • I want my order to be a surprise, can I use my phone number for the delivery? 
    If we are unable to reach the intended recipient as the wrong phone number was provided, we may have to return the order to the store and attempt delivery again. This may result in a delay and/or additional delivery charges. If you want the order to be a surprise we recommend providing the phone number for someone who lives at the same address and notifying them of the delivery. If that is not possible we recommend providing the recipient's phone number to ensure we can deliver the order. 
     
  • I want to send my order anonymously, is this something you do? 
    If you choose to not sign your name at the end of the card message we do not add it to your order. However, if the recipient calls requesting to know who sent the order we are legally obligated to inform them.